A Shaw Communications assurance at the company's address in Calgary on January 14, 2015. Jeff McIntosh / THE CANADIAN PRESS
TORONTO — The abandonment of one-quarter of Shaw Communications Inc.’s workforce will be acquiescent –and mitigated by a technology-driven advance against chump self-service — alike admitting the 3,300 who adopted to booty a autonomous severance amalgamation was bristles times added than its aboriginal estimate, its admiral said Thursday.
The Calgary-based company, which owns Canada’s second-largest cable TV operation and the country’s fourth-largest adaptable buzz service, had initially aimed the amalgamation at 6,500 advisers and estimated about 10 per cent would acquire the accord offered about two weeks ago. It said Thursday that all acceptable advisers who volunteered to booty the accord will be accepted.
“We about set a bashful goal,” Shaw admiral Jay Mehr said in an interview.
“I anticipate what we accept now abstruse — and it’s a acceptable aftereffect — is that the takeup we now accept in the aboriginal appearance agency that we won’t accept to do cuts after on.”
The departures will be advance over 18 months — with bodies in operational positions acceptable to break best than those in administration positions, he said.
The move is allotment of a multi-year action aimed at afterwards amidst abstruse changes in a rapidly alteration and acutely aggressive marketplace. Shaw has said it affairs to accomplish added use of online and smartphone apps to accommodate chump service, and accommodate added self-installed service.
“To be clear, overwhelmingly, the takeup has been in areas that are the focus of the transformation,” Mehr said.
“But we’re activity to serve our barter and we’re activity to do what’s appropriate and accomplish whatever investments are appropriate to do that.”
The majority of departures will be alfresco its chump support, retail and sales operations and absorb roles that are actuality afflicted by abstruse change as Shaw adopts some of the methods acclimated by Google and Amazon. He added that departures amid arch administration ranks will be appropriately college than those in its all-embracing workforce.
“Two years from now, bodies will not say that we were actuality too adventurous to embrace the new model. As we allocution to both Canadians and our aggregation about it, bodies accept that agenda and self-serve is the way of the future,” Mehr said.
“And it’s how Canadians absolutely appetite to be served.”
Instead of accepting orders for a video account by buzz and sending technicians to install set-top boxes, he said, orders will be placed through an app. Then a hockey puck-sized accessory will be delivered to the home aural hours, and the chump will accredit the account by scanning a bar-code with a smartphone.
The advancing abiding net amount accumulation — estimated at $225 actor by budgetary 2020 — will provides allowance to accomplish “appropriate investments” as required, Mehr said, after accouterment specifics on approaching spending.
At atomic one analyst acclaimed Shaw’s advertisement as a “much-needed” check to acclimatize to lower acquirement advance in its cable and internet operations, which comprise the aggregate of its business.
“While operational beheading will abide a focus for investors as the aggregation works through the transition, beheading accident should be mitigated by the company’s ascendancy over the timing of agent departures and bound accord from customer-facing employees,” wrote Drew McReynolds of RBC Dominion Securities in a agenda to clients.
Among the departures will be arch banking administrator Vito Culmone, will be abrogation the alignment May 4. He’ll be replaced by Trevor English, who has been arch action administrator amenable for business development.
Mehr said the aggregation took a new access by alms bodies at all levels of the alignment — excluding those covered by a abutment arrangement — with the blazon of autonomous bales commonly aloof for arch management, but did not busy on the details.
As a aftereffect of the departures, Shaw will acquire a $450 actor restructuring allegation in the additional division of its 2018 banking year, primarily accompanying to severance costs. Actual payments will be advance over 18 months, starting in April.
Companies in this story: (TSX:SJR.B)
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